Tek Experts
Senior Support Engineer - Azure App Services
April 2022 - Present day
During my time in Tek Experts, I provided high end techincal support for Azure App Services technologies. On February 2023, I was promoted to Senior Engineer which allowed me to play a role as an active member of the department's leadership team. I also served as Product Ready Trainer (PRT) instructing a new wave of incoming engeneers, exposing them to the product first-hand. My professional development in Tek is not yet over. I strive to provide more value to my team, and I will achieve it.
Product Ready Trainer - Azure App Services
February 2024 - April 2024
Coached and mentored a wave of new Azure Engineers, providing comprehensive training on Azure products, specifically focusing on App Services and Function Apps. I delivered hands-on sessions, created training materials, and facilitated smooth on-boarding and skill development, ensuring engineers were well-prepared to work with Azure technologies.
Amazon
Risk Analyst - IT Abuse
January 2021 - November 2021
At Amazon, I currently investigate suspicious activities in the Italian market place that could pose a risk to the company, its merchants, or its clients. The investigations are conducted daily in a timely manner, dealing with topics regarding fraud, risk management, data research, collections, and banking. Using the available information I cipher the abusers' modus operandi, and take decisions to enforce abusive accounts.
Truckee Meadows Community College
Computer Science Teacher Assistant
Spring 2020
During my last semester studying at Truckee Meadows Community College, I provided tutoring services in subjects related to Computer Science, Calculus, Physics, and Spanish. Additionally, I assisted Dr. Edward Corbet, my Computer Science professor, with his instructional responsibilities for introductory programming classes.
International Peer Mentor
September 2018 - May 2020
As an international peer mentor, I work under the supervision of the International Student Services Director. Some of my assigned tasks were: to recruit students out borders, coordinate logistics related to activities for international students, provide guidance and support to international students, manage social media, and to develop marketing resources (videos, images, fliers) for the international students office.
Academic Advising Front Desk Clerk
December 2018 - May 2019
While working in TMCC's Academic Advising office, I responded to student's inquiries, requests, and issues in a timely, personable, and efficient manner. I also provided students with quality assistance through phone calls, emails, and internet chats.
Emerson Electric Costa Rica
Project Administrator
February 2018 - August 2018
As a project administrator I provided administrative outsource to Mexico and Puerto Rico supplying the project managers' needs. Some of the tasks assigned to my role were: creation, follow-up, and closure of projects using Project Management software (CISCO), creation and recipience of purchase orders, processing invoices, and analyzing and reporting the projects' monthly performance.
Procter and Gamble Costa Rica (Intern)
Tax Accountant
September 2017 - December 2017
3 months internship in P&G Costa Rica. As a tax accountant I had to attend the tax compliance tasks for Value Added Tax (VAT)/Withholding (WHT) and Reporting for Guatemalan and Mexican Legal Entities. I was in charge of reporting tax information generated along the accounting period, reconciling it and executing detective quality controls to finally submit the tax returns to the Corporate Tax organization. In addition, I had to ensure that reports comply with internal controls and government guidelines.
DELL Costa Rica (Intern)
Assistant Accountant
September 2016
2 weeks internship at DELL Costa Rica Ltda.I worked under the supervision of the manager of the accounting department. I was assigned tasks related to the exportation of obsolete assets to the DELL's headquarters (I mainly gathered data required to finalize the documentation related to the hardware.)